How can we help you?

Below you will find an overview of the most frequently asked questions. Is your question not listed here? Please contact us using the contact form at the bottom of this page.

Q: Can I still change or cancel an order I have placed?
A: A completed and paid order can be most easily canceled if we have not yet made the magnets. Therefore, please contact us as soon as possible after your order via the contact form and we will see what we can do for you. 

Q: Can I return an order I have received?
A: Yes, you have the right to return your order within 14 days of purchase and receive a refund, without providing a reason. You can request your return via the "Request a return" page, which can be found in the menu.

Q: Do you also ship abroad?
A: Yes, we ship Heppie Orders to countries in Europe

Q: How much do I pay for shipping?
A: This depends on where you live, but also on how many sets you have purchased due to the weight of the magnets. Shipping costs will be calculated at checkout. Within the Netherlands, you pay a standard €4.95 for a letterbox package with a track and trace code under 2kg.

Q: I am not satisfied with my magnets, what now?
A: At Heppie Moments, we do our utmost to deliver high-quality magnets that last a long time with normal use. If you are not satisfied, we ask you to contact us and we will try to find a solution. For more information, please see our refund policy at the bottom of the page.